Receipt of complaints

Requirements for obtaining the service

This service allows the submission of a complaint or report from individuals, institutions, organizations and others on human rights issues. (Criminal justice, equality and non-discrimination, development, sound environment, culture, ownership, privacy and information security, adequate standard of living, marriage and starting a family, social care, health, education, protection from trafficking in persons, work, opinion and expression, recognition of legal personality, Nationality, protection from violence and abuse, recourse to justice, and others..)

Service Level Agreement

Required Documents

Complaint:

Form of submitting a complaint or report
A copy of the national ID or residence permit. If the submission is submitted on behalf of another person, a copy of the legal power of attorney shall be attached.
A copy of the judicial rulings issued regarding the subject of the complaint, if any.
A copy of the submission's numbers submitted to the relevant authorities regarding the subject of the complaint.
A copy of any document or evidence related to the subject of the complaint.

Note: Complaint processing procedures will not be completed if the data is incomplete.

Report:

Form of submitting a complaint or report.
A copy of the national ID or residence permit.

Note: Report processing procedures will not be completed if the data is incomplete

Requirements for obtaining the service

Receiving the complaint and verifying its accuracy, the completeness of the data, and its compliance with the conditions.
Transferring it to a specialized researcher to study and evaluate the information.
Notifying the complainant of the outcome of the complaint via text message as well as in the “My Requests” list.
The response process takes 7 business days.

Procedures for obtaining the service

The complaint shall be received and verified and conditions shall be met and information shall be completed
The complaint shall be transferred to the competent researcher in order to be studied and evaluated
The appropriate procedure shall be taken
The complainant shall be informed of the outcome of the complaint by SMS and My order page.
A response will be within 7 working days

Note: We would like to inform you that you are constantly updated with the status of your submitted requests via SMS. You will receive notifications about the stages of processing your request to ensure that we provide you with the best service.

Rating 87.61 %

Votes count (14487)

Individuals, Businesses, Government, Resident, Visitor, Citizen, Gulf citizen, Premium resident

Service duration

7 working days

Start Date

2020-09-02

Service delivery channels

Call center, mobile applications, electronic portal, service centers, social media channels

Price

Free

Language

عربي / English

FAQ's

Reporting corruption

user's Guide

Related Apps.

Contact Information

Contact us
The unified contact number: 19922
Work hours: 8 AM to 3 PM
Email : info@hrc.gov.sa
Twitter

Was this page useful?

2320 visitors said yes from 2552 feedbacks

Yes No

Last_updated_on 2024-11-28 09:03 am - Saudi Arabia