Receipt of complaints

Requirements for obtaining the service

This service allows the submission of a complaint or report from individuals, institutions, organizations and others on human rights issues. (Criminal justice, equality and non-discrimination, development, sound environment, culture, ownership, privacy and information security, adequate standard of living, marriage and starting a family, social care, health, education, protection from trafficking in persons, work, opinion and expression, recognition of legal personality, Nationality, protection from violence and abuse, recourse to justice, and others..)

Required information and documents

Fill out the form data and attach the necessary documents.

Requirements for obtaining the service

A complaint is submitted through various access channels.
The subject of the complaint or report must be a violation of a human right.
The violation must not have occurred more than 12 months ago or must be ongoing.
The subject of the complaint or report must not be an existing or previously filed complaint.
He must not have been subjected to a judicial ruling...etc.
Fill out all personal data fields.
Enter complete and correct data and details of the complaint.
Attach documents supporting the complaint.
Send the request and receive the complaint number sent by text message to follow up on the status of the request.
Complaint processing procedures will not be completed if the data is incomplete.

Service Level Agreement

For information about the Service Level Agreement Please visit the Service Level Agreement

Procedures for obtaining the service

Receiving the complaint and verifying its accuracy, the completeness of the data, and its compliance with the conditions.
Transferring it to a specialized researcher to study and evaluate the information.
Notifying the complainant of the outcome of the complaint via text message as well as in the “My Requests” list.
The response process takes 7 business days.

Contact Information

Contact us
The unified contact number: 19922
Work hours: 8 AM to 3 PM
Email : info@hrc.gov.sa
Twitter

Rating 87.72 %

Votes count (11706)

Target group

All

Service duration

7 working days

Start Date

2020-09-02

Service delivery channels

Portal, mobile application, the unified number, and the e-mail

Price

Free

Language

عربي / English

FAQ's

Reporting corruption

user's Guide

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Last_updated_on 2023-12-03 03:14 pm - Saudi Arabia