Receipt of complaints

Note: Complaint processing procedures will not be completed if the data is incomplete.

Report:

1. Form of submitting a complaint or report.
2. A copy of the national ID or residence permit.

Note: Report processing procedures will not be completed if the data is incomplete

• Form of submitting a complaint or report
• A copy of the national ID or residence permit. If the submission is submitted on behalf of another person, a copy of the legal power of attorney shall be attached.
• A copy of the judicial rulings issued regarding the subject of the complaint, if any.
• A copy of the submission's numbers submitted to the relevant authorities regarding the subject of the complaint.
• A copy of any document or evidence related to the subject of the complaint.
  Note: Complaint processing procedures will not be completed if the data is incomplete.

Report:

• Form of submitting a complaint or report.
• A copy of the national ID or residence permit.
• Note: Report processing procedures will not be completed if the data is incomplete"

• Procedures for obtaining the service
• Receiving the complaint and verifying its accuracy, the completeness of the data, and its compliance with the conditions.
• Transferring it to a specialized researcher to study and evaluate the information.
• Notifying the complainant of the outcome of the complaint via text message as well as in the “My Requests” list.
• The response process takes 7 business days