Human Rights Commission

Saudi Arabia

Receipt of complaints

Service description

This service allows for lodging a complaint or report by individuals, institutions, organizations and others on human rights issues.

Target group


Requirements for obtaining the service

    1. The complaint shall be lodged through different access channels;
    2. The topic of the complaint or report should be the violation of the human right;
    3.Violation occurrence time shall not exceed twelve months or shall not be a continuous case;
    4. The topic of the complaint or the report shall not be based on an existing or previously dismissed report;
    5. The applicant must not have been sentenced under a judgment etc.; 
    6. All personal information fields (name, identity card for citizens and iqama for residents, and national address, etc.) shall be filled out;
    7. The complaint information and details must be fully and accurately entered;
    8. Documents shall be presented ((i) with regard to individuals, a photocopy of the national identity card of Saudi and GCC citizens or a photocopy of the ID of non-Saudi residents; (ii) with regard to institutions and companies, a photocopy of the commercial register, as well as a photocopy of the power of attorney and the ID of the attorney, in addition to documents supporting the complaint); 
    9. The application shall be sent and the complaint number sent in a text message shall be received in order for the applicant to follow up the application status; and
    10. Complaint processing procedures will not be completed if information is incomplete.

Procedures for obtaining the service

    1. The complaint shall be received and verified and conditions shall be met and information shall be completed;
    2. The complaint shall be transferred to the competent researcher in order to be studied and evaluated;
    3. The appropriate procedure shall be taken; and 
    4. The complainant shall be informed of the outcome of the complaint.

Service Level Agreement

For information about the Service Level Agreement Please visit the Service Level Agreement

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